KEY AREAS OF RESPONSIBILITIES:

1. Account & KYC Management

• Handle all channel account creations, updates, and closures.
• Perform KYC verification and profile linking as requested.
• Support account lifecycle management including ad-hoc account locking/suspensions as per compliance instructions.
• Support balance transfer adjustments and other account corrections.

2. Transaction Processing & Reconciliation

• Perform daily reconciliation of transaction data, flag discrepancies, and coordinate with finance and billing teams for timely resolution.
• Support manual reconciliation and ensure settlement of proper fund transfers in collaboration with relevant teams.
• Handle e-money creation transactions via portal.

3. Campaign & Disbursement

• Perform business campaign disbursements for internal stakeholders.
• Ensure proper tracking and execution of corporate or client-related fund movements.

4. Compliance & Operational Support

• Ensure all account and transaction operations comply with internal policies and regulatory requirements.
• Collaborate with Customer Care and other internal teams to resolve operational issues.

JOB SPECIFICATION:

• Bachelor’s degree in Business, Finance, Accounting, or a related field.
• 4+ years’ experience in wallet/fintech/banking operations, with 1+ year in a supervisory or senior role.
• Good understanding of wallet processes, including registration, KYC, transactions, disputes, and risk monitoring.
• Proficient in operational tools such as advance Excel, reconciliation files, ticketing systems, and wallet platforms.
• Strong leadership and communication skills, able to guide teams, assign tasks, and ensure SLA performance.
• Analytical and problem-solving skills, with experience handling issues, escalations, and workflow improvements.