Job Purpose

To supports the daily operations of the Agent Hub operating as a mini-branch delivering services such as agent banking products and service and SHWE Bank’s product sales by performing basic transaction processing, customer assistance, and administrative duties under the supervision of the In Charge and Assistant In Charge. The role contributes to deposit and loan target achievement through customer engagement and area surveys, ensures accurate system entry and documentation, and provides essential support to Senior Staff to maintain smooth, secure, and efficient operations of the Hub.

KEY AREAS OF RESPONSIBILITIES

• Transaction Processing
  ➢ Assist in processing basic transactions such as deposits, withdrawals, remittances, and transfers.
  ➢ Enter transactions correctly into the Core Banking System under supervision.
  ➢ Maintain transaction logs, vouchers, and registers accurately.
• Customer Service
  ➢ Greet and assist customers, answer basic enquiries, and guide them through services.
  ➢ Support the smooth process for the customer’s convenience
  ➢ Refer customers for account opening or closing to the referral branch.
• Cash Handling Support
  ➢ Assist Senior Staff in cash counting, sorting, and verification.
  ➢ Support in end-of-day cash reconciliation and reporting.
  ➢ Maintain discipline and security in cash handling.
• Sales & Business Support
  ➢ Participate in achieving assigned deposit and loan targets.
  ➢ Help conduct area surveys to identify potential customers.
  ➢ Promote SHWE Bank products under guidance from Senior Staff.
• Administrative Duties
  ➢ File documents, maintain registers, and support daily operational paperwork.
  ➢ Ensure proper record-keeping and compliance with bank rules and internal controls.
  ➢ Report errors, issues, or unusual customer activities to In Charge and Second In Charge.
• Team Support
  ➢ Provide support to Senior Staff, Second In Charge, and In Charge as needed.
  ➢ Assist in maintaining a clean, organized, and customer-friendly Agent Hub environment.

JOB SPECIFICATION

• Any Bachelor’ degree or more preferrable professional certifications in customer service, office administration, or basic banking preferred.
• No experience required (entry-level) are welcomed.
• Experience in cashiering or customer service is an advantage.
• Basic English is an advantage.
• Good numerical skills and willingness to learn banking operations.
• High integrity, discipline, and strong work ethic.
• Willingness to work in assigned Agent Hub locations.