Job Purpose

The Agent Hub In Charge is responsible for leading and managing overall operations, sales performance, and customer service of the Agent Hub to ensure that it operates effectively as a mini branch of SHWE Bank. This position ensures the accuracy of daily banking transactions, proper cash management, high-quality service provided by staff, and minimization of operational risks. Drive business growth to achieve deposit and loan targets through market outreach and development of new customer relationships within the operating area of the Hub.

KEY AREA OF RESPONSIBILITIES

•Operations Management
➢Oversee all daily transactions, including deposits, withdrawals, transfers, remittances, and top-ups.
➢Ensure timely and accurate transaction processing, system entries, and register maintenance.
➢Perform end-of-day transaction checks and cash reconciliation.
➢Ensure full compliance with SHWE Bank’s policies, procedures, and audit standards.
•Cash Management
➢Monitor daily cash level and keep sufficient cash for operating purposes.
➢Request additional cash or make arrangements for cash return to referral branch/Head Office, when necessary.
➢Enforce strict cash handling controls to prevent shortages, excesses, or fraud.
•Sales & Business Development
➢Lead the team to achieve targets related to deposit and loan sales.
➢Conduct market surveys to identify potential customers and business opportunities.
➢Promote SHWE Bank products and services in the local community.
➢Establish customer relationships, referrals, and area-specific business growth plans.
•Customer Service & Relationship Handling
➢Ensure professional, efficient, and friendly service to all customers.
➢Handle customer issues, complaints, or operational difficulties promptly.
➢Perform account opening and closing with coordination of referral branches.

•Staff Supervision & Leadership
➢Provide supervision and guidance to the Assistant Supervisor, Senior Staff, and Junior Staff.
➢Conduct on-the-job training and performance monitoring.
➢Fairly allocate tasks and ensure discipline in operations at the Agent Hub.
•Administration & Reporting
➢Ensure accurate records, filing, and documentation.
➢Prepare and submit daily, weekly, and monthly reports to the referral branch and Head Office.
➢Assure security in the Hub, proper use of equipment, and a professional atmosphere for all.

JOB SPECIFICATION

•Education
➢Any Bachelor’s degree or more preferrable Bachelor’s degree in Business Administration, Banking & Finance, Economics, Management, or related fields.
➢Additional training in banking operations or financial services is an advantage.
•Experience
➢Minimum 4 years of experience in banking or financial services.
➢Experience in branch operations, customer service, or sales preferred.
➢Prior supervisory or team-lead experience is an advantage.
•Other Requirements
➢Strong knowledge of banking operations and cash handling.
➢Familiar with sales processes and customer relationship management.
➢Ability to travel within the Agent Hub area for marketing or customer visits.

Technical
•Financial & Operational Skills
➢Knowledge of financial operations
➢Understanding of KYC, AML, and compliance requirements.
➢Ability to supervise and authorize transactions accurately.
➢Cash handling and reconciliation skills.
•Sales & Marketing Skills
➢Basic market analysis and customer segmentation

Behavioural
•Leadership & Teamwork
➢Ability to lead and motivate a small team.
➢Strong sense of responsibility and ownership.
➢Co-operative, supportive, and able to manage team conflicts.
•Customer Orientation
➢Polite, patient, and service-minded attitude.
➢Ability to handle difficult customers professionally.