KEY AREAS OF RESPONSIBILITIES:

• Support Premier team managing merchant onboarding, documentation, and profile setup.
• Monitor merchant performance (sales, compliance, fulfillment) and take corrective actions when needed.
• Resolve escalations from merchants and internal departments.
• Develop and implement process improvements to enhance merchant experience.
• Assist in negotiating contracts or partnership terms with key merchants.
• Generate regular reports on merchant activity, performance KPIs, and team productivity.
• Collaborate with Premier Banking, finance, Marketing and logistics teams to ensure smooth merchant operations.
• Maintains and grows strong relationships with merchants.
• Execute other duties and projects as are reasonably required of your job, in order to maintain, promote, develop and expand the bank and its interests.
• Ensure to provide Premier Customer’s Merchant Benefits services, Lift Style Benefits services Details.

JOB SPECIFICATION:

• Bachelor’s degree in Business administration, Marketing or related fields.
• 0–2 years’ experience in banking, merchant management, customer service, sales, or operations.
• Experience in merchant onboarding, documentation, relationship management, and operational support is preferred.
• Good communication, interpersonal, coordination, and problem-solving skills.
• Proficient in Microsoft Office.
• Strong customer/merchant service mindset with good attention to detail.
• Integrity, confidentiality, proactive attitude, and willingness to learn.