Job Purpose
This position is responsible to oversee agent unit operations such as customer service, front/back office and account compliance tasks
KEY AREAS OF RESPONSIBILITIES
- Worked as a second incharge of the Agent Hub
- Supervised and confirmed daily financial activities in the hub
- Demonstrated leadership and positive behavior for the benefit of the team
- Created durable connections and rapport with coworkers and other customers
- Accelerated and sustained Marketing and Sales efforts for Bank products
- Completed daily cash and transaction reconciliation and balancing
- Critical review and assessment of other cash and transaction closing reports at the day end
- Sustained the bank and corporate protective shield of all sales
- Reporting the daily, weekly, and monthly reports on sales activities, transaction volumes, customer volumes, and other relevant metrics for the project
JOB SPECIFICATION
- Bachelor’s Degree, preferable in banking and finance or other relevant academic discipline.
- At least 3 years in Banking & financial industry working experience, preferably in the area of agent management.
- Experience with the Microsoft Office suite (Word, Excel, Outlook).
- Must have a good understanding of transaction flow and characteristic of bank’s accounting.
- Good understanding on agent networking and develop the necessary internal functions.
- Strong leadership and team management skill
- Can work under pressure
