Job Purpose

Operational support to ensure smooth functioning of the branch. Facilities, staff support, compliance with policies, and coordination between branch and head office departments, travelling to branch opening, supporting to operation’s needs.

KEY AREAS OF RESPONSIBILITIES

•Assist on Branch Renovation Planning & Coordination
•Assist on Pre- Branch Opening Planning & Coordination
•Participate in branch feasibility assessments and site readiness checks.
•Coordinate with Head Office departments (IT, Admin, Business, HR, Security, Compliance, Risk, etc.) for all pre-opening requirements.
•Assist in preparing the branch opening project plan and progress reports.
•Support arrangement of branch layout, furniture, equipment, signage, and branding setup.
•Ensure utilities (electricity, internet, phone lines, etc.) are installed and functional prior to opening.
•Verify facility readiness as per corporate standards and regulatory requirements.
•Work with IT team to ensure installation of computers, servers, ATMs, printers, and network connectivity.
•Ensure user access creation for branch staff as per role requirements.
•Assist in ensuring all required licenses, approvals, and notifications to regulators are completed.
•Assist in conducting soft-launch tests (cash operations, account opening, transactions, ATM testing).
•Verify availability of forms, stationery, operational tools, SOPs, and workflow guides.
•Review security drills and emergency procedures with branch teams.
•Ensure service counters, teller counters, and customer waiting areas are properly arranged.
•Display required notices, interest rate tables, brochures, and customer information materials.
•Provide on-site support during soft opening and grand opening days.
•Post-Opening Monitoring
•Assist on Prepare opening day and first-week operational reports.
•Monitor branch performance, identify gaps, and recommend improvements.
•Assist and Ensure any pending items from project plan are completed

JOB SPECIFICATION

•Education: Bachelor’s degree related field.
•Experience: Minimum 3 to 4 years in the banking sector.
•Skills & Requirementso knowledge of banking processes, rules, and regulations.
o Excellent communication, negotiation
o Ability to work overtime.
o Teamwork and ability to support section/department heads.
o Proficiency in Microsoft Office (Word, Excel, PowerPoint, Visio).
o Analytical skills, attention to detail, and ability to prioritize tasks.
o Strong written skills in both English and Myanmar.
o Ability to maintain confidentiality and meet deadlines.
o Positive attitude, adaptability, and willingness to learn.
o Good Communication Skill.

Technical
• Knowledge of banking operations processing and instructions.
• Travel requesting processing.
• Knowledge of branch operations.
• Good communicate to related departments.
• Proficiency in Microsoft Office and documentation tools.
• Proficiency in online communication such as email, Microsoft Teams, Viber,
and messaging
• Knowledge of Banking Operations, Risk & Compliance
• Proficiency in Microsoft Office (Word, Excel and PowerPoint

Behavioural
• Team collaboration and cross-department coordination.
• Adaptability to change and willingness to support ad-hoc tasks.
• Integrity, confidentiality, and professional attitude.
• Positive mindset and continuous learning approach.
• Good communication and customer service.
• Shows Respect and Empathy
• Stays Calm Under Pressure
• Builds Team Spirit