KEY AREAS OF RESPONSIBILITIES
Branch Operations & Business Processes
• Oversee and ensure completion of key business processes across branches.
• Conduct process analysis, identify gaps, and implement improvements.
• Support business process improvement projects with actionable plans.
System Testing & Documentation
• Prepare detailed test cases with expected outcomes for system validation.
• Lead system testing, ensuring completeness and readiness for go-live.
• Support CBS system enhancements as needed.
• Develop work instructions and SOPs to improve system workflows and operational efficiency.
Reporting & Analysis
• Analyze branch performance reports and customer feedback trends.
• Track and update the status of daily, monthly, and quarterly reports to ensure timely completion.
Training & Support
• Provide branch-level training for new banking systems and processes.
• Offer ad-hoc support and assist other sections when required.
Collaboration & Communication
• Work closely with branches, departments, and vendors to coordinate testing and documentation.
• Foster a collaborative environment to support cross-functional initiatives.
JOB SPECIFICATION
Education Level:
• Bachelor’s degree in finance, banking, business, or a related field.
Working Experience:
• Minimum 3 years’ experience in Banking Sector.
Requirements and skills
• Proficiency skill in Microsoft Office Application including Excel, Words and PowerPoint. Visio.
• Excellent communication skills and customer service orientation.
• Able to work overtime and able to travel in country when needed.
• Knowledge of banking process.
• Understand system (user level).
• Knowledge of banking rules & regulations.
• Knowledge of banking instructions.
