CUSTOMER SERVICE
- Interactive Customer Facing Transactions (E.g. Account Opening etc.)
- Reception Service, Customer’s Feedback & Complaints, Premier Banking Operations, International Banking Operations
FRONT-OFFICE & BACK-OFFICE
- Tellers – Routine Customer Facing Transactions (E.g. Cash Deposit etc.)
- Bulk-Cash Handling
- Non-Customer Facing Transactions (E.g. Cheque Book Issue etc.)
- Operations Reporting
CASH
- Branch Cash, Branch Pickup & Delivery, Currency Depot
ACCOUNTS & COMPLIANCE and ADMINISTRATION (for Senior Staff)
- Jointly responsible with the Branch Manager for the branch administration, security control and maintenance of the branch’s premises; staff administrative matters and smooth functioning of the accounts department
- Jointly responsible with the Branch Manager for the management of the branch’s loans portfolio in accordance with the bank’s credit policies
- Accounting, Payables, Compliance, Management & Risk Reporting, Staff Administration, Branch, Administration, IT Servers Administration.
CREDIT ADMINISTRATION (for Senior Staff)
- Jointly responsible with the Branch Manager for the branch administration, security control and maintenance of the branch’s premises; staff administrative matters and smooth functioning of the accounts department
- Jointly responsible with the Branch Manager for the management of the branch’s loans portfolio in accordance with the bank’s credit policies
- Security Documentation & Loan Release, Collection & Delinquent Management
Requirement
- Bachelor’s degree in Business Administration, Economics, or a related field (Fresh graduates are encouraged to apply)
- Basic knowledge of banking products and services
- Computer literacy (MS Office and basic banking systems)
- Good interpersonal and communication skills
- Strong attention to detail and accuracy
- Team player with a willingness to learn and grow
- Able to handle confidential information with integrity
- At least 2 years of relevant working experience in Banking Operations (For Senior Staff)
