Job Purpose

This position is responsible to oversee agent unit operations such as customer service, front/back office and account compliance tasks.

KEY AREAS OF RESPONSIBILITIES

• Interactive Customer Facing Transactions e.g. Account Opening etc., 

• Reception Service, Customer’s Feedback & Complaints, Premier Banking Operations, International Banking Operations 
• Tellers – Routine Customer Facing Transactions e.g. Cash Deposit etc., 
• Bulk-Cash Handling 
• Non-Customer Facing Transactions e.g. Cheque Book Issue etc., 
• Operations Reporting 
• Branch Cash, Branch Pickup & Delivery, Currency Depot 
• Able to support 2nd IN CHARGE. 
• JOB SPECIFICATION• Bachelor’s Degree (preferred in Banking, Finance, or a related discipline).
  • Proactive, highly motivated, and ha a good personal relationship.
  • Must be a quick learner, willing to take on new tasks and challenges.