Summary

The Senior Officer will support day-to-day financial operations, documentation, and reconciliation processes across cash and non-cash operations within the (MFS) ecosystem. This role plays a hands-on role in processing transactions, coordinating internal teams and partners, and ensuring timely, accurate, and compliant execution of operational tasks. The role reports to the Assistant Operation Manager and works under the approval framework of the Digital Operation Manager.

Responsibilities

🔹 Cash Operations Support

• Receive and record Master Agent Fund-In deposit proofs.
• Prepare summaries and forward details to line manager for verification.
• Track Fund-Out requests, assist in compiling MA wallet deductions, and prepare deposit instructions.
• Maintain logs for all cash transactions and escalate irregularities.

🔹 Merchant & Government Settlements

• Download merchant settlement data and summarize amounts for review.
• Coordinate with E-Money Operations team and Loyalty teams for shop-level fund clearance and delivery confirmation.
• Assist in monthly meter bill payment preparation, especially PO acquisition and agent handover documentation.

🔹 Interbank Transfers

• Compile and validate interbank transfer instructions submitted by E-Money Operations team.
• Prepare required withdrawal forms and coordinate with the Finance Team for bank clearing.
• Collect, scan, and store bank slips for each transaction.
• Report status to Assistant Manager daily.

🔹 Non-Cash Operations

• Assist in handling daily reconciliation files sent by the BI Team.
• Review and compare transaction summaries and journal logs from Digital Banking team.
• Identify potential mismatches and flag them to the Assistant Manager.
• Help validate bank trial entries, GL entries, and float vs trust balance checks.

🔹 Record Keeping & Issue Escalation

• Organize and maintain transaction records, screenshots, slips, approval emails, and settlement logs.
• Support audit preparation by maintaining accurate and complete documentation.
• Notify Assistant Manager of any unresolved cases, delays, or missing information.

Cross-Functional Coordination

• Regularly coordinate with:
  • E-Money Operations Team
  • Digital Banking and Finance Teams
  • Loyalty and Sales Teams
  • BI and Customer Care Teams

Qualifications

• Bachelor’s degree in Business, Finance, or related field.
• 2–4 years of experience in operational finance or digital wallet transactions.
• Basic understanding of GL, COA, reconciliation, and digital financial workflows.
• Good organizational and communication skills.
• Proficiency in Excel, reporting tools, and online systems.

Reporting & Approval

• Reports directly to the Assistant Operation Manager.
• All output, transaction handling, and reconciliation files will be reviewed by the Assistant Manager and approved by the Digital Operation Manager before execution.