Greet customers warmly and deliver all necessary banking services in a professional manner.
Clearly explain the bank’s products and respond to customer inquiries accurately, courteously, and respectfully.
Complete all required documentation—including account opening forms, vouchers, pay-in slips, and other relevant paperwork—with accuracy and attention to detail.
Identify and engage with Premier Customers, ensuring coordination with the appropriate Relationship Manager (RM).
Provide customer support services, including light catering, document verification, and photocopying, as needed.
If required, extend services to the customer’s home in accordance with the bank’s service protocols.
Offer assistance to Relationship Managers as requested, ensuring seamless customer engagement.
At the conclusion of each transaction, express sincere gratitude to the customer and extend well wishes for the rest of their day.
Qualifications
A bachelor’s degree in Business Administration, Finance, Banking, or under graduate with relevant work experience
Demonstrated ability to engage customers warmly and professionally, with a strong focus on service excellence.
The ability to explain banking products clearly and respond to inquiries effectively is essential.
Ability to manage time effectively, multitask, and stay organized in a fast-paced environment
High level of confidentiality, reliability, and ethical conduct in handling sensitive customer information.
