Supervise and support a team managing merchant onboarding, documentation, and profile setup.
Monitor merchant performance (sales, compliance, fulfillment) and take corrective actions when needed.
Resolve escalations from merchants and internal departments.
Develop and implement process improvements to enhance merchant experience.
Assist in negotiating contracts or partnership terms with key merchants.
Generate regular reports on merchant activity, performance KPIs, and team productivity.
Collaborate with marketing, finance, and logistics teams to ensure smooth merchant operations.
Maintains and grows strong relationships with merchants.
Execute other duties and projects as are reasonably required of your job, in order to maintain, promote, develop and expand the bank and its interests.
Qualifications
Bachelor’s degree in business administration, Supply Chain, or related field.
3+ years of relevant working experience in Merchant Acquisition & Management, B2B Partnership & Sales, Business Development
Prior experience in Banking Sector/Financial Services/FinTech/Telecom is an advantage and preferred
Excellent communication and interpersonal skills
Able to use MS Office Application
Fluency in Burmese & English languages
Successful track record in Merchant Acquisition, Sales & B2B partnerships
Top-notch negotiation and influencing skills with empathetic mind
Must be able to travel as required by business need – within and outside of Yangon
