Responsibilities
- Supervise and support a team managing merchant onboarding, documentation, and profile setup.
- Monitor merchant performance (sales, compliance, fulfillment) and take corrective actions when needed.
- Resolve escalations from merchants and internal departments.
- Develop and implement process improvements to enhance merchant experience.
- Assist in negotiating contracts or partnership terms with key merchants.
- Generate regular reports on merchant activity, performance KPIs, and team productivity.
- Collaborate with marketing, finance, and logistics teams to ensure smooth merchant operations.
- Maintains and grows strong relationships with merchants.
- Execute other duties and projects as are reasonably required of your job, in order to maintain, promote, develop and expand the bank and its interests.
Qualifications
- Bachelor’s degree in business administration, Supply Chain, or related field.
- 3+ years of relevant working experience in Merchant Acquisition & Management, B2B Partnership & Sales, Business Development
- Prior experience in Banking Sector/Financial Services/FinTech/Telecom is an advantage and preferred
- Excellent communication and interpersonal skills
- Able to use MS Office Application
- Fluency in Burmese & English languages
- Successful track record in Merchant Acquisition, Sales & B2B partnerships
- Top-notch negotiation and influencing skills with empathetic mind
- Must be able to travel as required by business need – within and outside of Yangon
