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About SHWE Bank
SHWE Rural and Urban Development Bank (SHWE Bank), one of the private banks of the Republic of the Union of Myanmar, was incorporated as a limited company in accordance with the Financial Institutions Law of Myanmar and the Central Bank of Myanmar granted a banking license on 28 July 2014. SHWE Bank has established correspondent banking status with OCBC Bank (Singapore), Krungthai Bank (Thailand), Kasikorn Bank (Thailand), Punjab National Bank (India).
Our goals for the better customer services
To be the premier bank in Myanmar that provides diverse financial services to impact our Rural and Urban development in nation-building.
We will contribute to rural and urban development by providing high-quality financial products and services.
Truthfulness. No conflict of interest and healthy life-style.
All business dealing with customers and staff, not be influenced by friendship or association, decisions on a strictly arms-length basis, full compliance with regulations and policies
Customer first, both external and internal
Everyone has his role to play and can contribute, help, be kind
Two heads is better than one-even if we sometime disagree, transparency, diversification
Improving and can do out- of- the- box thinking
1. LEARNING CONTINUOUSLY AND INNOVATION
2.INTEGRITY
3.SERVICE ORIENTATION
4.TEAMWORK
Move in agreed upon decision
5.FAIR AND EQUITABLE
1. For Customers
To achieve a high level of customer satisfaction by:
2. For the Community
To discharge its responsibility as a good corporate citizen through long term active engagement with the community it serves
3. For Staff
To ensure a highly competent and dedicated workforce by promoting the well being of our employees through job enrichment and fostering goodwill among the staff.
4. For Shareholders
To generate adequate profits and promote the long term, sustainable growth of the Bank through internationally accepted standards in governance, risk and compliance.
Ensuring that we continue to provide banking services for our customers
Protecting our business during these time of vulnerability
Community
SHWE Bank manage the following key risks by identifying, measuring, controlling, monitoring and reporting as per the Risk Culture Diagram below:
Credit Risk, Market Risk Operational Risk , Liquidity Risk Legal, Regulatory, Reputational Risk Strategic Risk Group and Related Parties Risk.
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Risk Identification |
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To facilitate SHWE Bank in business continuity planning in response to the pandemic, BCP Committee was established.
This policy is formulated as part of the Business Continuity Plan with a view to giving SHWE Bank guidance during the COVID-19 outbreak in Myanmar. The purpose of the policy is to:
1. Minimize health risks to employees
2. Minimize the risk of premises becoming a node of transmission
3. Ensure plans are in place should employees be are infected or quarantined
4. Ensure alternative arrangements so business operations can continue
This policy is implemented with the 3 management areas below:
1. Resource management
2. Operational and Customer management
3. Communications management (both internal and external)
1. Resource Management
The human resource was effectively managed by close monitoring on WFH, WIO (work in office) and Shift employees.
2. Operational and Customer Management
Emphasis was placed on minimizing disruptions across all branches and departments. All meetings were held online and fact-based decisions were made efficiently.
Safety measures were immediately taken: temperature taking and health screening; supply of PPEs, masks, disposable gloves, hand sanitizers and the regular disinfection of offices and enforcement of Social distancing for the employees and customers.
3. Communications Management
Employees were educated on COVID hazards highlighting infection control and good personal hygiene.
The development of the virus outbreak was continuously monitored and messages were disseminated to employees.
Employees were communicated on policies and procedures to report sickness or developing symptoms.
Customers were communicated on the safety measures in the Bank premises.
Support provided for the staff
The policy ensures that support is provided to staff.
– Cash support was provided to those hospitalized and to those under quarantine. Cash support as well as meals were provided to those who perform their duties by working in office.
– The Bank also arranged Telehealth Service to its employees.
– Care packages of Anti-COVID items were distributed.
– Weekly nutritious food and drinks were offered.
– Data packages are provided to help the staff stay connected without worrying about the cost.
– Campaigns were introduced to help the staff stay robust even during the WFH periods.
– COVID vaccination was arranged for all staff.
The policy was crucial in producing the following benefits:
This Code of Conduct (the Code) sets out the basic principles for activities throughout SHWE Bank. The code also offers guidance on personal conduct and outlines on implementation of this code in order to safeguard the interests of our clients, abide by market integrity, prevent the laundering of money gained through criminal activities, and combat corruption & terrorism from within the SHWE Bank. SHWE Bank acknowledges the need to uphold the integrity of every transaction it enters into and believes that honesty and integrity in its internal conduct would be judged by its external behavior. This code is to be read in conjunction with detailed policies and procedures of the Bank and with the external statutory regulations to be applied in day-to-day conduct by all individuals to maintain this high level of the integrity that the Bank enjoys.
