Job Purpose 

Support the In-charge and Second in Charge in the daily operations of the Agent Hub—a mini-branch delivering services such as agent banking services and SHWE Bank’s products, deposits, and loans—by providing accuracy in transaction processing, proper handling of cash, and quality customer service. The Senior Staff is responsible for performing transactions, assisting with end-of-day balancing, maintaining records, and contributing toward SHWE Bank’s deposit and loan targets by engaging with customers and undertaking area surveys. As an experienced operator, Senior Staff leads the Junior Staff in basic tasks and supports ensuring that operations within the Agent Hub run smoothly and in compliance with the set rules.

Key Area of Responsibilities

Transaction Processing & Customer Service
Perform customer transactions such as agent banking products and services
Ensure the accuracy, completeness, and timeliness of all transactions entered into the system.
Provide professional service, assist customers with enquiries, and guide them through banking processes.
Refer customers for opening or closing accounts through the referral branch assigned.

Cash Handling & Reconciliation
Handle cash responsibly to ensure correctness of counting, recording, and safekeeping.
Participate in the end-of-day cash balancing with the system records and registers.
Report any discrepancies immediately to the Supervisor or Assistant Supervisor.

Sales & Business Development
Work towards achieving individual deposit and loan targets.
Perform area surveys to identify prospective customers and opportunities for business.
Promote SHWE Bank products and services to both existing and new customers.

Administration & Documentation
Record appropriate registers, daily transactions voucher, and documents per bank policy.
Assist in daily and monthly and ad-hoc operational reporting, if needed.
Ensure that internal controls, security procedures, and audit standards.

Support to Supervisor & Assistant Supervisor
Assist with workload distribution and support smooth daily operations
Guide Junior Staff in carrying out basic activities and maintaining service standards.
Communicate customer feedback, operational issues, or risks to management in a timely manner.

Job Specification

Education
Minimum: Must be the University Student
Preferred: Any Graduate or bachelor’s degree or Diploma or coursework in banking, finance, or business administration.
Experience
Prefer experience in financial, banking operations, cash handling, or customer service.
Experience as a bank teller, customer service representative, or cashier is an advantage.
Language

Good communication in Myanmar language; basic English skills preferred.
Other Requirements
Strong numerical accuracy and attention to detail.
Ability to handle cash and confidential information securely.
Willingness to work in assigned Agent Hub areas.
Technical
Banking Operations
Knowledge of cash deposit, withdrawal, transfer, and remittance procedures.
Ability to operate the Core Banking System for transaction posting.
Familiarity with KYC, AML, and bank compliance guidelines.
Understanding of the Hub’s cash limits, risk controls, and security procedures.
Cash & Transaction Management
Accurate cash counting and verification.
End-of-day balancing and record reconciliation.
Maintaining transaction registers and documentation.

Sales Awareness

Basic knowledge of deposit products, loan features, and customer referral processes.
Ability to identify potential customers and promote products.

Behavioral
Customer Service Orientation
Friendly, respectful, and service-minded attitude.
Ability to communicate clearly and professionally with customers.
Teamwork & Cooperation
Willingness to support Supervisor, Assistant Supervisor, and Junior Staff.
Positive contribution to a smooth and disciplined work environment.
Integrity & Reliability
High sense of responsibility in handling cash and customer data.
Trustworthy and compliant with rules and procedures.
Attention to Detail
Accuracy in counting cash, checking documents, and entering transactions.
Careful review of transaction errors and corrections.
Adaptability & Stress Management

Ability to manage peak-hour workloads and maintain quality service.
Flexible in performing various operational and administrative tasks.